Using artificial intelligence for retail
During lockdown, buying and selling moved online, and e-commerce doubled or even tripled around the world. Artificial intelligence has improved the experience for buyers and sellers alike. Here are three AI-powered solutions changing retail.
01Self-checkout for in-store purchases
Many of us still prefer to handpick our groceries. The question is how to limit interaction in public.
Jordan Fisher, CEO of Standard Cognition, answered with an AI-powered solution that brings new value to retail: shoppers walk into a store, pick up items and walk out, without stopping at a cashier to pay.
02Virtual assistants
Seeing a product before it is made once sounded like fiction. Twenty years later, AI has made it real.
According to Markus Linder, CEO of digital-advice provider Smart Assistant, virtual assistants let shoppers customise products however they want, which helps them decide faster.
03Chatbot solutions
Chatbots rose with omnichannel retail and are now an essential part of the customer experience, often inside messaging apps.
Retailers need chatbot integration to communicate better with customers and make more accurate suggestions that retain them and increase sales.
04What else will drive AI in retail?
Self-checkout, virtual assistants and chatbots are only the start. We would like to hear which uses of AI you see shaping retail next.
